Customer Service


Send Us a Message

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Product Enquiries

We hope you have managed to find what you were looking for on our site. However, if you would like to talk to someone in person, we are more than happy to help. Our knowledgeable staff can talk to you about your requirements and can discuss what products most suit your needs. We can also help you place an order over the phone if preferred. Our Telephone lines are manned Mon-Fri 09:00-17:00hrs


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Comments & Feedback

At Terrain Tyres we would like to hear your feedback good or otherwise as we strive to offer the very best in customer service and 100% customer satisfaction. If you have any comments on how we can improve any aspect of our website, products or service, we would like to hear from you. You can either call us on the number above or send us an e-mail below. You can also see our Trust Pilot reviews below to get unbiased and impartial reviews from previous customers.

Loyalty Points

Terrain Tyres offer a loyalty scheme where you will automatically earn points everytime you shop with us. You can then use these points towards the payment of future purchases. For each £1 you spend you will be awarded 1 loyalty point.  Each loyalty point is worth £0.015.

You do not need to have a minimum amount of points to redeem these points and the points are valid for 12 months. The points can not be exchanged for cash nor are they transferable.To redeem your points make sure you sign into your account with us and any points available to spend will be shown in the check-out section. Just click on the box next to use points and then click on update basket.  The discount will then be applied to your order.

We reserve the right to remove or change the loyalty point scheme at any time. We will endeavour to inform all registered users of any such actions in advance in order for outstanding points to be used before any termination of the scheme.

Problems & Complaints

We hope you are 100% satisfied with your purchase. If you have any problem or query with you order, we would like the opportunity to put it right. You can either call us using the number above or send us an e-mail using the form below.

Privacy Policy

Terrain Tyres respect your privacy and information. to find out more about how we use your details, please read our Privacy Policy

Contact us by email:

Please complete the form above or e-mail us at if you would like to ask us any questions or would like to give us any feedback.

We endeavour to answer all emails within 24 hours.