Returns
Please use the form below if you have received an order and need to return it. Once we have received this return request, we will process this for you and send an email with return order number and the return address of where to send the goods back to within one working day. We have put some helpful guidelines for you below the form. We have also included our most frequently asked returns questions for you below.
Helpful Return Information
Returns are only processed on weekdays. Returns sent over weekends and bank holidays will be processed on the next working day.
Please ensure that all returned goods are unused and unfitted in order for us to successfully process the return.
Please make sure the Return Order Number is clearly marked on the outside of the package.
Please ensure goods are returned promptly. Our returns window will automatically close 14 days from the date the goods were originally received.
Please note that some of the couriers will require the items to be boxed and please ensure you input the correct weights and dimensions to ensure a successful collection.
We have also included some links below to some courier brokers in case you need some assistance getting the return sent back to us:
In most cases we are unable to change or cancel orders if they have already been shipped out. If you need to change or cancel an order, please contact us as soon as possible and we will do what we can to help.
If you have ordered the wrong item, please contact us as soon as possible. If the items haven’t been sent out, we may be able to correct the order. If items have been sent already, please complete our returns form to send them back to us for a refund.
We fully comply with the Consumer Contracts Regulations brought out in June 14th 2014. As a result, we offer a 14 day period from receipt of the goods, to return the items.
The easiest way to request a return is via our return request form
The easiest way to send goods back is via a courier. We do include links to some courier brokers who will be able to provide quotes from most of the leading couriers to send the goods back. Please make sure you specify the correct sizes and weights to avoid any issues returning the items.
We do not operate a collection service and so we ask that all returns are sent back to us via courier. Our couriers are only contracted to collect items from our depots and 3rd party collections are not possible at this time.
We try and complete the refund process as quickly as possible for you. Once we have received goods back, our warehouse will check the goods and issue the refund notice. Once this process has been completed, it is down to the acquiring banks on how long it takes for the money to show in your account. Some are the same or next day and some take 5-7 working days. This part of the process is out of our control, but we expect most refunds to have been completed within 14 days of receiving the goods back, although often much sooner.
All refunds are processed back via the original payment method. If you paid by card, Google Pay or Apple Pay, the refund will go back onto the same card. In the case of bank transfers, we would need your bank details (Sort code, Account number and Account name) in order to do a direct transfer back into your account.